Course length: .5 day

Course Description
With constantly shifting global economies and technological developments, businesses are
constantly changing to exploit opportunities. Companies no longer have the luxury of remaining
the same. Therefore, managers must constantly prepare for and implement change, guiding their
employees through periods of transition.

Target Student: This course is intended for middle management, especially those with direct
reports, who are responsible for managing organizational change and maintaining employee
performance.

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• plan for change.
• learn to communicate change.
• manage the impact of change on your team members.
• successfully implement changes at work.

Course Outline
Lesson 1: Planning for Change
Topic 1A: Analyze the Process of Change
Topic 1B: Identify Barriers to Change
Topic 1C: Determine Available Support
Lesson 2: Communicating Change
Topic 2A: Utilize Adopters of Change
Topic 2B: Communicate Change
Lesson 3: Managing the Initial Impact of Change
Topic 3A: Educate Employees on the Change Process
Topic 3B: Implement Strategies to Deal with Stress
Topic 3C: Cope with Fear
Lesson 4: Implementing Change
Topic 4A: Engage Employees
Topic 4B: Capitalize on the Change Process
Topic 4C: Maximize the Benefits of Change
Topic 4D: Reframe Change
Topic 4E: Label Milestones
Topic 4F: Troubleshoot Issues
Topic 4G: Report Results