Course length: 1 day

Course Description
The world of business is increasingly becoming centered about the interaction of different teams,
both within and outside the organization. The success of a team within a company is often
directly linked to the ability of a manager to lead and manage the team effectively. In order to
perform the job well, the manager must understand the different roles of everyone involved in
the team, and be trained in developing the capabilities of all team members and addressing issues
as soon as they surface. This course will help you gain an understanding of the basic
fundamentals of becoming an effective manager for your team.

Course Objective: You will explore the fundamental concepts of effective management.

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• determine the roles that a manager must fill on a team, and explore the key areas of
personal development.
• discover how to detect silent messages through body language and other means of
nonverbal communication. You will also bolster your listening skills through active
listening.
• discover ways of identifying problems, prioritizing problems, and implementing solutions
effectively.
• empower your workgroup through delegation and coaching.
• discover the stages of team development and examine the need for regular team meetings.

Course Outline
Lesson 1: Developing as a Manager
Topic 1A: The Role of an Effective Manager
Topic 1B: Personal Skills Development
Lesson 2: Communicating Successfully
Topic 2A: Speak Without Talking
Topic 2B: Manage Better By Listening
Topic 2C: Assert to Achieve
Lesson 3: Creating Successful Solutions
Topic 3A: Identify the Core Problem
Topic 3B: Solve Problems Creatively
Topic 3C: Implement Solutions Decisively
Lesson 4: Empowering Your Workgroup
Topic 4A: Delegate For Results
Topic 4B: Coach for Achievement
Topic 4C: Evaluate Staff Performance
Lesson 5: Cultivating Great Teams
Topic 5A: Create an Invincible Team
Topic 5B: Inspire Team Success
Topic 5C: Team Briefings for Success
Topic 5D: Resolve Conflicts Positively
Appendix A: Project Roles
Appendix B: Updated Team
Appendix C: Delegating for Results—Task List
Appendix D: Email Conflict