Course length: 1 day

Course Description
As a manager, you are responsible for setting the goals for your team and for managing their
work. Organizational goals can often get lost in layers of management and not get communicated
to the individual contributors. In the absence of goals, employees can feel unmotivated or can
even set their own goals for achievement, which will result in poor and conflicting team
performance. In this course, you will develop skills needed to establish tactical goals for your
team based on organizational directives and general goals from your manager and create and
manage action plans to achieve these goals.

Course Objective: You will develop skills needed to establish tactical goals for your team based
on organizational directives and general goals from your manager, and create and manage an
action plan to achieve these goals.

Target Student: This course is intended for the professional employee who is a team leader.

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• refine goals for your team.
• develop action plans and contingency plans for achieving your team goals.
• manage your team and work with stakeholders in your organization to achieve the action
plan.

Course Outline
Lesson 1: Establishing Team Goals
Topic 1A: Clarify General Team Goals
Topic 1B: Create a Goal Map
Topic 1C: Translate General Goals into Tactical Goals
Lesson 2: Developing a Team Plan
Topic 2A: Create Action Plans for Achieving Goals
Topic 2B: Develop a Contingency Plan
Lesson 3: Achieving the Team Plan
Topic 3A: Implement the Action Plan
Topic 3B: Evaluate Success
Appendix A: Creating the Action Plan: Notes
Appendix B: Evaluating Success: Notes