Course length: 1 day

Course Description
New managers want to be able to step forward and assume their new responsibilities with
confidence. You want to be able to lead the individuals on your team effectively by conducting
ongoing performance appraisals; delivering helpful and instructive feedback, training, and
coaching; and designing and implementing performance standards. You also want to develop
talent within your team by employing effective performance-management strategies on the job.
This course will give new managers essential performance-management skills.

Course Objective:
You will explore basic performance-management techniques. You will identify methods of
developing talent, harnessing the engagement of team members, and offering training and
coaching to individual team members through performance-management strategies. You will
develop and implement performance standards, conduct performance appraisal conversations,
and give appropriate feedback and coaching to individuals for their edification and the benefit of
the team, department, and company.

Target Student: This course is intended for a wide range of first-time managers.

Performance-Based Objectives
Upon successful completion of this course, students will be able to:
• Plan ways of effectively harnessing engagement with the individuals on your team. You
will identify methods of becoming a manager of choice within your workplace by
establishing your reputation as a manager who invests time, energy, and effort in the team
members and in committing to performance-management strategies on the job.
• Plan strategies for aligning the performance management goals for the individuals on
your team with the established needs of your business. You will work with your team
members to optimize their behavior in order to yield better results for the company,
collaborate with team members to establish performance goals, ensure those goals are in
alignment with business needs, discuss performance appraisals with your team members,
and deliver coaching and feedback as necessary.
• Learn strategies for creating performance and development plans for individuals. You
will create creative, instructive development plans for team members seeking career
growth and strategic development plans to help team members who are seriously
struggling to meet their job requirements.

Course Outline
Lesson 1: Becoming the Manager of Choice
Topic 1A: Develop Talent
Topic 1B: Harness Engagement
Topic 1C: Onboard New Team Members
Lesson 2: Using Performance Management Skills to Improve Performance
Topic 2A: Identify Individual Performance Goals
Topic 2B: Discuss a Performance Appraisal
Topic 2C: Use Effective Interviewing Skills
Topic 2D: Provide Appropriate Feedback and Coaching
Lesson 3: Creating Performance and Development Plans
Topic 3A: Initiate the Performance Plan
Topic 3B: Create an Improvement Plan for Performance Problems
Topic 3C: Create a Development Plan for Career Growth